GDPR Policy

1. Introduction

This Data Privacy and Handling Policy outlines the types of data we collect, store, and process. It has been carefully documented and structured to ensure compliance with the General Data Protection Regulation (GDPR), which has been enforceable across the European Union since May 25, 2018. As Hostchain.com serves clients within the European Union, GDPR compliance is a legal requirement for us. However, we believe that the transparency and robust data protection standards enabled by GDPR benefit all our international clients, regardless of their location.  


2. About the Company  

We are PROCESS CONSULTING INC dba HostChain (referred to as "Hostchain.com" in this document), a hosting company headquartered in Skokie IL, USA, with a globally distributed team of remote employees.  


Our staff has been thoroughly trained on GDPR regulations and is committed to adhering to them. Exceptions to GDPR compliance may apply only where local laws mandate data processing for specific purposes, such as tax reporting, as permitted under GDPR. Hostchain.com is owned by the PROCESS CONSULTING INC, which is also based in Skokie IL, USA.  


3. Scope of this Policy

3.1

This policy applies to:  

- The www.hostchain.com website,  

- Your my.hostchain.com user account,  

- All personal information collected during registration and throughout the duration of our business relationship (including its termination).  


Personal information refers to any data that can identify you as an individual (as opposed to a legal entity). For example, any information you provide in your Hostchain.com account that could be cross-referenced through public sources (e.g., Google or Facebook) is protected under this GDPR-compliant policy.  


3.2

We are committed to respecting your right to privacy. All personal information is processed in accordance with applicable data protection laws, including:  

- The GDPR in the European Union,  

- The Children's Online Privacy Protection Act (COPPA) in the USA, and  

- Other relevant legislation in jurisdictions where we operate.  


3.3

Hostchain.com collaborates with trusted partners, including but not limited to Cpanel, ENOM, Realtimeregister and Let’s Encrypt, to deliver additional services. Since GDPR applies to all entities conducting business within the European Union, these partners are also required to protect any shared personal data in compliance with GDPR, as outlined in their respective privacy policies.  

At any time, you have the right to request full disclosure of the specific data we share and the entities with whom it is shared. We only share data with these partners to provide essential services, such as SSL certificates or domain name registration, and we maintain full transparency regarding the types of data shared.  

4. Data We Collect

We may collect and process the following categories of personal data:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Account Information: Username, password, and other credentials for service access.

  • Payment Information: Credit card details and billing information.

  • Technical Data: IP address, browser type, operating system, and website interaction data.

  • Usage Data: Information on how you use our website and services.

5. How We Use Your Data

We use your personal data for the following purposes:

  • Providing Services: Processing orders, managing accounts, and delivering hosting services.

  • Processing Payments: Handling transactions and billing.

  • Communication: Sending service-related updates and promotional materials (with your consent).

  • Service Improvement: Analyzing usage data to enhance our offerings.

  • Security: Monitoring and protecting against fraud and unauthorized activities.

6. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill contractual obligations.

  • Legal Obligation: To comply with legal and regulatory requirements.

  • Legitimate Interests: To improve services and protect business interests.

  • Consent: For specific purposes where you provide explicit consent.

7. Data Sharing and Disclosure

We may share personal data with:

  • Service Providers: Third-party vendors assisting in service delivery, payment processing, and technical support.

  • Legal Authorities: When required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or asset sale.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data.

9. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

10. Your Rights

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data under certain conditions.

  • Restriction: Limit processing of your data.

  • Data Portability: Receive your data in a structured, commonly used format.

  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, contact us at [contact information].

11. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

13. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated through our website or direct communication.